SERVICE OPS
IMPROVE YOUR SOFTWARE COMPANY’S Customer SERVICE
Auxilio helps software companies align their Service Ops with real challenges and objectives, gathering all efforts around the same resources and systems. Coordinate teams and optimize processes to reinforce a relevant Customer Service strategy.
3 pillars
of Service Ops
Service Ops is crucial for all software companies. It makes it possible to direct your Customer Service experts, work processes, customer-facing strategies, and systems (tools, data, platforms) toward the common goal of generating income and reducing internal friction.
Pillar 1
Processes
Auxilio experts help you implement a better workflow among your Customer Service team while accounting for related processes in other departments (IT, sales, marketing, etc.).
To meet your growth objectives, our experts help you implement best practices that mesh with your tools, IT infrastructure, experienced or new personnel, data, and challenges.
We aim to establish and execute a winning Customer Service strategy via processes that generate value for both your employees and your customers.
Pillar 2
People
Behind every action, tool, or process are skilled, hard-working individuals.
Auxilio understands that a business is only as strong as the people making it happen—it’s why our experts take a people-first approach every day.
Our experts help you effectively delegate tasks and roles, helping you meet your needs with more efficient team structuring.
Moreover, we equip your teams with best practices and guide them through all HubSpot tools so they can get the most out of your data and generate sustainable revenue.
Pillar 3
Platforms
Auxilio guides you through the necessary tools, platforms, and software for the best possible data synchronization and a robust HubSpot ROI.
Our experts recommend integrations based on your needs and can even develop custom integrations between HubSpot and other systems.
With revenue generation always top of mind, we also help you set up processes within the various HubSpot products and map all data necessary to best feed your day-to-day Customer Service strategies and objectives.
SERVICE OPS IS CRUCIAL
FOR GENERATING REVENUE, REDUCING INTERNAL FRICTION, AND SUPPORTING
THE CUSTOMER LIFE CYCLE
Hubspot: a powerful service ops tool
WHAT MAKES HUBSPOT THE BEST SERVICE OPS PLATFORM?
Given that HubSpot collects customer data directly from site visits, the platform is undoubtedly the best for your Customer Service.
The tools offered by HubSpot are designed to harmonize with the CRM, your Help Desk, the CMS, Marketing Automation, Sales, etc. HubSpot even released its Operations Hub to coordinate all departments around the same data and tools.
All the tools in HubSpot have been established to take actions that feed on the same data. They streamline the customer life cycle and facilitate the work of your customer-facing teams.
100% flexible and easy to learn, HubSpot can be customized according to your business realities, market, and objectives. And our experts are here to help you do it in a way that generates amazing results and ROI.
SERVICE OPS MEANS PUTTING DATA AT THE CENTRE OF ALL ACTIONS AND NAVIGATING EVERYONE IN THE SAME DIRECTION
Service Ops specialists
WHAT MAKES AUXILIO EXPERTS THE BEST AT SUPPORTING YOUR SERVICE OPS?
Depending on your needs, we can support all facets of your Service Ops. We help your software company extract as much value as possible from your platforms, customer-facing operations, processes, and both internal and external human resources.
We show you how to synchronize data across all your tools and customer processes and effectively implement various Marketing, Sales, or Customer Service actions in HubSpot.
Auxilio experts serve as an extension of your team. We provide long-term support to generate revenue growth and a positive HubSpot ROI.
We advise you, support you, provide best practices, and implement actions and indicators to obtain concrete results.
WORK WITH YOUR DEDICATED TEAM OF HUBSPOT EXPERTS
WE BECOME AN EXTENSION OF YOUR TEAM
HubSpot has become a complex and vast platform. Don't expect to find an expert who knows HubSpot 100%, it's impossible.
You need a multi-disciplinary team. Auxilio is that team you've been looking for.
ANALYST AND
STRATEGIST
ARCHITECT
ARCHITECT
Auxilio service ops processes
The service ops workflow for a better HubSpot ROI
At Auxilio, we turn to our many HubSpot use cases to achieve Service Ops excellence. We support dozens of software companies in their challenges and work hand-in-hand with their teams to become one.
Our Service Ops approach is based on three interconnected support phases:
-
The overall analysis of your “3 Ps” (Processes, Platform, People)
-
A minimum viable product on HubSpot
-
Continuous Service Ops optimization
Phase 1
Service Ops analysis and planning
What does it consist of?
Our experts set up workshops with your team to establish a winning Service Ops plan. Next, they provide in-depth recommendations for each pillar, directing you to the right tools, work processes, and people to effectively execute the plan.
Deliverables
- Complete mapping of all 3 Service Ops pillars (Processes, Platforms, People)
- A plan to transform current processes into an ideal workflow
- A proposal of relevant HubSpot products and support to implement your plan
Phase 2
HUBSPOT MINIMUM VIABLE PRODUCT
What does it consist of?
According to the plan established during the first phase, Auxilio experts help you identify the minimum viable product (MVP) for rapid execution and impact. We support your implementation of various HubSpot tools, best practices, training, and more. And the best part is, we do it at your own pace and according to your unique needs.
Deliverables
- Identify the minimum viable product (MVP) that has the most robust impact on your processes, platforms, human resources, and revenue without taking years to implement
- Minimum viable product via different Hubs and HubSpot products: Implementation, settings, workshops, training, personalized development, strategic proposals, operational implementation
Phase 3
Ongoing optimization
What does it consist of?
Once the minimum viable product (MVP) is complete, Auxilio helps you evolve your HubSpot portal in a way that accommodates your Service Ops plan and revenue growth objectives.
Deliverables
- Process optimization and automation
- Implementation development and integration of new HubSpot features
- Training to navigate your teams through these new processes and platforms
A COMPLEMENTARY APPROACH
SERVICE OPS ALONE ISN’T ENOUGH TO REACH YOUR FULL POTENTIAL
REVOPS
Service Ops is just one of the many RevOps elements we leverage for a holistic strategy.
The RevOps mission is to break down silos between all departments involved in revenue generation and management.
INBOUND SERVICE
Although Service Ops is essential to your growth, it first requires a good sales strategy.
Our Inbound Sales experts can work with you to develop and implement such a strategy